As a Product Operation Executive at GEEK Up, you will participate in all phases of software product development to ensure that the product is launched and operated smoothly, finally achieve its goals:

• Understand the business problem and product definition for project input.
• Communicate with users/customers to understand their pain points and suggest practical solutions.
• Ensure that the product aligns with the business's operational flow based on the business requirements. Plan & support the UAT & launching process.
• Become a subject matter expert on system applications
• Communicate effectively across functional teams and build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
• Oversaw quality standards by various software testing method, addressed business goals and operations, and monitored product performance. Gathered user feedback and iterated to optimize product success.
• Guiding & training the user to apply the product in the operation process
• Gather user/ customer feedback during the product on air to analyze the problem & propose fit solution to improve & close the gap.
• Contribute initiatives to optimize the business workflow and identify potential issues that may arise during operations, including addressing edge cases.

Must have

• Well understanding of business processes and workflows, with skills in translating business requirements into product features that streamline operations.
• Ability to work closely with cross-functional teams to ensure seamless workflow integration and alignment with business objectives.
• Proven experience in implementing end-to-end quality assurance processes for software products, ensuring they meet design and functionality standards, prioritizing smooth user experiences and minimizing friction points.
• Excellent verbal and written communication skills to convey ideas confidently and logically
• Have a persistent, solution-oriented attitude to overcome challenges
• Fast learning skills with the ability to memorize and understand business logic.

Nice to have

• Skilled in identifying and classifying various types of requirements: Functional, Non-Functional, Operational, and User Requirements, able to translate these requirements into detailed Acceptance Criteria that guide product functionality, quality standards, and user expectations.
• Good analytical skills to identify and anticipate edge cases from the main product flow, ensuring thorough testing and robust product performance

FOR YOUR BETTER WORK

• You will participate in the process of discovering, finding and proposing solutions, not just simply implementing the existing ones
• You can seize the opportunity to continually receive constructive feedback and suggestions, so you can easier realize what you have done well and what needs to be improved
• There are team members sharing lessons learned, so each and everyone can keep building up knowledge and experience

FOR YOUR BETTER GROW

• Our flat structure with no middle management enables you to leverage your own strengths, and make room for you to grow yourself in whatever aspect you desire.
• There are weekly workshops and sharings, where we exchange our knowledge and experience, from technical to soft skills, from work to daily life subjects
• We embrace the eagerness of learning and sharing, so you will always have room to raise your own voice

FOR YOUR BETTER STAY

• The flat structure will also enable you to choose your own career path and there will be a broad range of career opportunities available on your adventure at GEEK Up
• These perks will equip you with a clear mind and a healthy body: Weekly exercise with your teammates; morning coffee with free drinks; fruits, and nutritious drinks in our shared kitchen with a well-stocked fridge
• You can also enjoy team-building, retreats and other customized quarterly events with other team members