About This Role

The Product Consultant is primarily responsible for consulting on product solutions and project scoping, ensuring alignment (fit) between the Business Problem, the Product Solution, and GEEK UP's Expertise Scope.

This is not a traditional sales, tech-presales, or project-delivery role. The Senior Product Consultant at GEEK Up is a "Solution Architect" who transforms abstract business friction into structural, high-fidelity product opportunities. Operating as a pivotal cornerstone of the Product Consulting scope within the Harmonia framework, your primary mandate is to define the right business problem and shape the correct product/solution direction. You ensure that prospective partnerships are built upon concrete solution boundaries and real business value rather than commodity outsourcing or superficial claims.

The Senior Product Consultant orchestrates and drives the product core across the critical phases of the Harmonia Client Journey:

• Inspiration Sharing & Partnership Positioning: Demonstrating GEEK Up's product capability and credibility, building trust, and qualifying initial opportunity context.
• Business Brief: Diverging and converging on the problem space to validate business expectations, organizational readiness, and named sponsors.
• Partnership Offering: Engineering the Product Solution Overview, establishing platform/expertise scopes, and matching the perfect partnership collaboration model.
• Partnership Alignment: Collaborating with internal technical experts and external client gatekeepers to validate delivery feasibility, iron out constraints, and secure a smooth, risk-mitigated technical handover.                                                                                            

1. Key Responsibilities

• Problem Framing & Context Discovery: Deeply investigate the prospective client's operational context, market constraints, and foundational "Why". Uncover core structural friction toize the Business Brief and align stakeholders on the true nature of the problem.
• Product Solution Architecture: Define the high-level Product Concept and Platform Scope boundaries across three vital dimensions: Business (workflows & outcomes), Users (experience & interaction), and Technology (isolated vs. integrated systems).
• Strategic Direction Advisory: Conduct rigorous "Build vs. Buy" and "Tailor-made vs. Ready-made" evaluations to craft customized digital solution directions tailored to the partner's unique maturity.
• Cross-Functional Expert Alignment: Partner closely with the Client Clan (PDM, Proposal Handling, Sales Ops) and lead alignment workshops with Tribe tech/design experts to translate abstract concepts into executable Expertise Approaches and realistic delivery roadmaps.
• Partnership Positioning Integrity: Explicitly position GEEK Up as a strategic Product Partner. Clarify our partnership co-creation models and core cost logic early in the engagement lifecycle to resist transactional "delivery-only" drift.
• Artifact Leadership: Guard the consultative pipeline integrity by ensuring all proposed directions, scopes, and product strategies are strictly backed by structured artifacts rather than subjective opinions.

2. Key Performance Indicators (KPIs)

• Quality of Solution: Precision of problem definition and solution boundaries, resulting in zero major scope renegotiations post-deal closing.
• Business Impact Alignment: Formulated product concepts that explicitly optimize target partner workflows and move key metrics (e.g., Conversion, Cycle Time) while securing a targeted User Task Success Rate.
• Positioning Integrity: Strict adherence to GEEK Up's "Golden Rules" to build highly differentiated, value-driven product co-creation partnerships:

        - Decisions before execution: Never allow premature proposal estimation or engineering without a locked product strategy and framed problem.

        - Artifacts before opinions: Validate every solution concept and platform boundary via the Business Brief and Product Proposal.

        - Partnership before delivery: Ensure complete strategic, user, and tech-centric alignment before initiating active development phases.

        - Trust before growth: Prioritize deep-dive strategic fit over high-volume, standard vendor agreements.

• Experience: 5+ years of hands-on experience in Product Management, Technical Product Strategy, Management Consulting, or Tech Solution Architecture within highly dynamic software environments.
• Trilateral Product Thinking: Exceptional capability to navigate at the absolute intersection of Business (ROI, process), Users (UX/UI principles), and Technology (system architecture, integration constraints, availability).
• Methodology & Mindset: Profound belief in the Product Mindset, Agile adaptation, and GEEK Up's Co-Creation model. Strong background running divergence/convergences cycles to resolve high ambiguity.
• Facilitation & Alignment Skills: Expert at leading highly interactive product discovery workshops and consulting high-level C-suite stakeholders, Sponsors, and technical Gatekeepers.
• Strategic Discretion: Ability to clearly differentiate between high-value custom product co-creation and typical software outsourcing, protecting GEEK Up's value proposition.
• Discipline: Exceptionally organized in tracking consultation pipelines, coordinating multi-disciplinary internal expert scopes, and maintaining thorough, high-fidelity artifacts.

To ensure a smooth experience, we will connect with matching applicants to walk you through our interview process and discuss the next stages.